Kafe – Privacy Policy

Introduction

This Privacy Policy describes how KG Group ("we", "our", or "us") collects, uses, and shares information when you use the Kafe mobile and web applications (the "App") and our related services. By using the App, you agree to the collection and use of information in accordance with this policy.

Information We Collect

• Account & Profile Data: name, email, phone number, organization details, and other information you provide during registration or when contacting support.
• Usage & Log Data: device identifiers, IP address, timestamps, pages or screens viewed, features used, crash logs, and diagnostic data.
• Transactional Data: order, billing, and payment-related information processed via secure third-party payment providers. We do not store full card numbers on our servers.
• Location Data (if enabled): approximate or precise location to power specific features. You can control this in your device settings.
• Camera/Media (if used): images or scans you choose to upload (e.g., QR codes, receipts).
• Cookies & Similar Tech: small data files to remember settings and analyze usage on the web.

How We Use Information

• Provide, operate, and improve the App and services;
• Process transactions and send related information (confirmations, invoices);
• Personalize content and recommendations;
• Monitor performance, fix bugs, and enhance security;
• Communicate about updates, new features, and support;
• Comply with legal obligations and enforce our terms.

App Permissions (Android)

Depending on your use, the App may request optional permissions such as Camera (for QR scans), Photos/Media (for uploads), Location (for location-aware features), Network access, and Notifications. You can grant or revoke these permissions at any time in your device settings. The App remains usable with limited functionality if optional permissions are denied.

Sharing & Disclosure

• Service Providers: We share data with vendors who help us host, analyze, support, and process payments—under contractual confidentiality.
• Legal & Safety: We may disclose information to comply with laws, regulations, or lawful requests, and to protect the rights, property, or safety of users and the public.
• Business Transfers: In case of merger, acquisition, or asset sale, information may be transferred as part of that transaction.
• Aggregated/De-identified Data: We may share insights that do not identify you.

Data Retention

We retain information for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and purpose.

Security

We implement administrative, technical, and physical safeguards designed to protect information. No system can be 100% secure; we encourage you to use strong passwords and keep your app and OS updated.

Your Choices & Rights

• Access, correct, or delete certain profile information within the App;
• Opt out of non-essential emails via unsubscribe links;
• Control cookies in your browser settings;
• Revoke app permissions in device settings;
• Where applicable by law, request access/erasure/portability by contacting us.

Children’s Privacy

The App is not directed to children under 13 (or the age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us to request deletion.

International Data Transfers

Your information may be processed and stored in countries other than your own. We take steps to ensure appropriate protections in accordance with applicable laws when data is transferred.

Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date above. Continued use of the App after changes means you accept the revised Policy.

Contact Us

For any queries, feedback, or support related to cafeteria services, online payments, or refunds, please contact us using the details below: KG Group – Kafe Support

Refund Cancellation Policy

1. Purpose

This policy outlines the terms and conditions for refunds and cancellations of payments made through the cafeteria, vending machine, or eCampus online systems.

2. Cancellation Policy

Cancellations are allowed under specific circumstances to ensure fairness and transparency

• Orders or transactions can be cancelled only before processing (e.g., before the meal is prepared or the service is activated)
• Once the order is processed, no cancellation requests will be accepted.
• In the case of technical or system errors , users should immediately report the issue to the support team within 24 hours .

3. Refund Policy

Refunds will be processed in the following situations:

• Refunds for online payments are processed only when the customer initiates the cancellation.
• Duplicate or failed transactions caused by system or network errors.
• Cancellations approved before the service is rendered.
• Account closure with an unutilized balance.

Refunds will not be processed for:

• Consumed or partially consumed services (e.g., meals already taken).
• Unauthorized or third-party access to user accounts.
• Requests submitted after the defined refund period ( 7 working days from the date of transaction).

4. Refund Process

1.The user must raise a refund request through the Cafeteria

2.The request will be verified by the Cafeteria Manager / Facility Admin.

3.Upon approval, the Accounts Team will process the refund to the original payment mode within 7–10 working days.

4.The status of the refund can be tracked through the user portal or by contacting support.

Shipment (Delivery) Policy

1. General Policy

All orders placed through the cafeteria or vending system are for self-pickup (takeaway) only. We do not provide home delivery or external shipment services.

2. Order Pickup

• Customers must collect their orders directly from the designated cafeteria /Vending Machine or outlet counter.
• Orders will be available for pickup only during operational hours.
• Please present the order ID or transaction confirmation at the time of pickup.

3. Delayed Pickup

• If the order is not collected within the stipulated time, it may be cancelled automatically and no refund will be applicable for prepared items.
• For prepaid orders, uncollected items will be considered as consumed once the preparation is completed.